Site Policies

Effective Date: October 31, 2022

About the RQI Community

This privacy policy applies to https://rqicommunity.heart.org owned and operated by the American Heart Association. The RQI Community provides social collaboration solutions for its clients. This privacy policy describes how the RQI Community (“we,” "us," "our," or “the RQI Community ”) collect and use your personally identifying information. It also describes the choices available to you regarding the use of your personally identifying information by the RQI Community and options available to you to access your information and request correction or deletion should you choose to do so.

The RQI Community does not sell any personally identifying information users may have submitted to us through our website. In addition, for lead generation or marketing purposes, we may ask individuals interested in obtaining more information about the RQI Community's products to voluntarily submit their contact information to us.

Information Collected or Tracked by the RQI Community

Information Submitted to the RQI Community

The RQI Community collects user-submitted information as a response to users wishing to be sent additional promotional information on the RQI Community's products. Personally identifying information would include information such as name, phone number, company, title, and email address.

Information Indirectly Submitted by Users to the RQI Community

Use of Information Obtained by the RQI Community

Information Users Submit to the RQI Community

Information gathered is solely used to respond to a user's request for additional information on the RQI Community's products and services. We may also use a user's email address to send promotional or marketing materials such as updates on the RQI Community's products and services. We use your IP address and browser-type information in the general administration of our website.

Sharing of the Information This Site Gathers or Tracks

As a matter of policy we do not sell your personally identifying information. We may disclose your personally identifying information only in ways that are described in this privacy policy as stated below:

• to any third party with your consent

• to companies that provide services to help us with business activities such as marketing or website analytics. These companies are authorized to use your personally identifying information only as necessary to provide these services to us.

• when required by law to comply with a subpoena or other similar legal processes

• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law enforcement request

• if the RQI Community becomes involved in a merger or acquisition, or any form of sale of some or all of its assets, we will provide notice when your personally identifying information becomes subject to a different privacy policy

Links to External Websites

This site may contain links to other websites not connected to the RQI Community. Please be aware that the RQI Community is not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our site and to read the privacy statements of any website that collects personally identifying information. This privacy statement applies solely to information collected by this website.

Special Offers and Updates

We will occasionally send you information on products, services, special deals, and promotions. You can sign up for these emails from us on our website. Out of respect for your privacy, we present the option to not to receive these types of communications.  

Use of Cookies and other Tracking Technologies

Technologies such as: cookies, Web beacons, tags and scripts are used by the RQI Community and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual, as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, referring/exit pages, browser type and operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Behavioral Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partners use cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising as you will continue to receive generic ads.

Blogs and Online Community

Our website offers publicly accessible blogs and an online community for our customers and partners. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or online community, contact the community manager at nick.edwards@heart.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Users registering for our blog or online community agree to our Terms of Service.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact the community manager at nick.edwards@heart.org.

Safe Harbor Policy

The RQI Community complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. The RQI Community has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the RQI Community's certification, please visit http://www.export.gov/safeharbor/

Changes in Our Privacy Policy

This Privacy notice may change from time to time, so please review it frequently for any updates or changes. If we make material changes to this policy we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website prior to the change becoming effective.

Access to Your Personally Identifying Information

Users can update or correct their personally identifiable information or remove it from our contact list by emailing the community manager at nick.edwards@heart.org. Users can expect a response to their access requests in thirty (30) days or less.

Security of Your Personally Identifying Information

the RQI Community takes steps to protect data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage.  Please keep in mind, however, no method of transmission over the Internet, or any method of electronic storage is perfectly secure. If you have any questions about security on our website, you can email  the community manager at nick.edwards@heart.org.

Choices and Opt-out Options

Users that have registered for an account on our blog or online community may adjust their privacy, notifications, and subscriptions settings by logging into their account and making the appropriate changes. Additionally, users who no longer wish to receive our updates or newsletters may opt-out of receiving these communications by following the instructions contained in the mailer or by emailing  the community manager at nick.edwards@heart.org. Please include the term “OPT-OUT” in the subject line immediately followed by your email address.

Data Retention

We will retain your contact information for as long as your account is active or as needed to provide your services. If you wish to cancel your account or request that we no longer use your information to provide services, contact the community manager at nick.edwards@heart.org. Please include the term “OPT-OUT” in the subject line immediately followed by your email address. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Contacting Us

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please email the community manager at nick.edwards@heart.org.

Effective Date: April 20, 2017

The following are the Terms of Service for the RQI Community Website, Blog and Online Community (collectively the "the RQI Community Site"). Use of the RQI Community Site indicates you accept these terms. If you do not accept these terms, please do not use the RQI Community Site.

PURPOSE

The RQI Community Community is designed to serve as a resource to the RQI Community customers and partners. The RQI Community Community helps us and other members answer questions, share ideas, connect with one another, and benefit from the collective experiences of the community. The RQI Community Blog is designed to be available to the RQI Community customers and partners, as well as anyone with an interest in online communities, collaboration, and building engagement.

Our community is nothing without you, and we thank you for your participation.

WAYS TO PARTICIPATE

Just get started. You can introduce yourself, ask a question, submit an idea, click to recognize submissions, or even help answer questions that other members have. The more you share, the better it is for everyone. If you're reading this and don't have a profile photo, add one now. Attaching a name to a face helps build community for everyone.

HOW TO ACT

We're almost embarrassed to include this because our community members have been so great thus far. But, if you're wondering some simple things can help:

1. Be positive. Everyone loves a positive personality.

2. Be helpful. Everyone is here looking to learn and get better.

3. Share. You have great experiences that can help others. Share them.

4. Be smart. Don't share anything that you wouldn't want up on the Web. That also goes for copyrighted materials.

WE WELCOME YOUR FEEDBACK

Thanks for being a part of our online community or our blog. If you're a customer or partner, let us know how we can help you.

THE LEGALESE

What You Can't Do

You may not use your registered account (or allow anyone else to use your registered account) to post or transmit:

• Content that is threatening, defamatory, abusive, hateful, offensive, fraudulent, discloses private matters of another person

• Political or religious statements or commentary.

• Anything that intentionally violates any applicable law or regulation

• Any material that you don't have the right to transmit under law, such as copyright, trade secret, or securities, or under contractual or fiduciary relationships, such as nondisclosure agreements.

• Language that promotes illegal activity or discusses illegal activities with the intent to commit them. This includes any message that solicits or promotes the use of an illegal substance.

• An attempt to impersonate another person

• Private information, such as social security numbers.

• Advertising, promotional materials, or other forms of solicitation.

• Any file or link to a file that contains viruses, "Trojan Horses," corrupted files, or any other contaminating or destructive features that may damage someone else's computer.

• Messages designed to evade profanity or other filters.

• Hyperlinks that lead to sites that violate any of our guidelines.

If you find a violation of these Terms of Service, please notify us by using one of the "Report As Inappropriate" links, or contact the community manager at nick.edwards@heart.org.

Your use of the RQI Community Site is subject to the RQI Community's Privacy Policy.

COPYRIGHT INFRINGEMENT

If you believe that work belonging to you is displayed on or has been copied onto the RQI Community Site without your permission, please notify by sending a written notification of claimed infringement:

Via Email

nick.edwards@heart.org

In accordance with the Digital Millennium Copyright Act, your notification must include:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.

• Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

AGE

You must be 13 years of age or older to register an account on the RQI Community Community or Blog.

UNAUTHORIZED USE

If you believe your login or password information has been compromised or any unauthorized use of your account or other breach of security has occurred, you are responsible for promptly notifying us. You can notify us by sending an email to nick.edwards@heart.org. We reserve the right, in our sole discretion, to reject, refuse to post, or remove any posting (including private messages) by you, or to deny, restrict, suspend, or terminate your access to all or any part of the RQI Community Site at any time, for any reason, with or without prior notice or explanation without liability.

MODIFICATIONS

The RQI Community reserves the right to modify these Terms of Service at any time.

DISCLAIMER OF WARRANTIES

Use of the RQI Community Site is provided on an "as is" basis without warranty of any kind, express or implied. You expressly agree that the use of the RQI Community Site is at your sole risk. The RQI Community does not warrant that the site will be uninterrupted or error free, nor does the RQI Community make any warranty as to any results that may be obtained by use of the service. The RQI Community makes no other warranties, expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, in relation to the service.

LIMITATION OF LIABILITY

Under no circumstances shall the RQI Community be liable to you or any other person for any damages, including without limitation, direct, indirect, incidental, consequential or punitive damages arising out of or relating to this agreement or the use of the service or site. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of the site and terminate this agreement.

INDEMNIFICATION

You agree to indemnify, hold harmless and defend the RQI Community, its shareholders, directors, officers, employees and agents from and against any action, cause, claim, damage, debt, demand or liability, including reasonable costs and attorney's fees, asserted by any person, arising out of or relating to: (a) this Agreement; (b) your use of the RQI Community Site, including any data or work transmitted or received by you; and (c) any libelous, slanderous, indecent or other statement concerning any person made or republished by you.

GOVERNING LAW AND VENUE

These Terms of Service constitute a binding agreement. Failure to comply with these Terms of Service may result in account revocation and other legal action. The laws of Texas, USA, shall govern the Terms of Service and the relationship between you and the RQI Community, without regard to conflict of law provisions. You and the RQI Community agree to submit to the personal and exclusive jurisdiction of the courts located within the county of [CLIENT COUNTY], [CLIENT STATE],[CLIENT COUNTRY].